"Brian doesn't just give you advice — he gives you the playbook. He's been in the trenches of healthcare operations for over two decades and it shows. He helped us restructure our entire caregiver onboarding and retention process. Turnover dropped significantly within six months."
Marcus T.
Owner · Home Healthcare Agency, Central Illinois
Home Care Client Reviews
What Clients Said About Brian's Home Care Operations
The following reviews were submitted by clients and families during Brian's tenure as a home care franchise owner in Peoria, IL (2021–2026). These reflect his operational leadership during that period and are shared here for historical reference only. Brian Braggs Consulting is an independent consulting firm and is not affiliated with any home care franchise.
"My first week as a client was very professional and caring. I was very happy with the caregivers. Their care and compassion meant so much to me — as a nurse myself, having someone take care of me was a big change."
Debbie Harper
Home Care Client · Peoria, IL
"Shoutout to the caregivers who are so professional, patient, caring and compassionate. Excellent care for my husband, affording his desperately needed respite care. We are grateful and pleased to continue."
Dawn Marshall
Home Care Client · Peoria, IL
"They provided excellent home care for my dad. Caring, dependable, knowledgeable and trustworthy. We are always happy to refer others to this outstanding team."
Michelle Carter
Home Care Client · Peoria, IL
"Amazing, caring company. Brian listens to your needs and gets right to work on your behalf. I highly recommend working with Brian. He cares about his clients."
Elise D.
Home Care Client · Peoria, IL
"I recently was under the care of this team after surgery. The caregivers were professional, attentive and everyone was there to make things easier for me as I recovered."
Cindy Wright
Home Care Client · Peoria, IL
"My agency is AMAZING! The nurses and caregivers are outstanding. Brian has made sure we have the best caregivers for Mom. When we had concerns, they were addressed immediately."
Wanda B.
Home Care Client · Peoria, IL
* These reviews reflect Brian's tenure as a home care franchise owner (2021–2026). Brian Braggs Consulting LLC is an independent entity. Use of these reviews does not imply any current affiliation with or endorsement by any franchise organization.
Client Testimonials
"We were evaluating three different franchise opportunities and had no idea how to compare them. Brian walked us through the due diligence process, helped us understand the FDD, and gave us an honest assessment of each option. We ended up making a decision we feel confident about. That's rare."
Denise R.
Franchise Owner
Healthcare Franchise, Midwest
"Brian has a rare combination of military discipline and genuine empathy. He holds you accountable but he's also in your corner. The executive coaching sessions helped me become a better leader and a clearer decision-maker. I recommend him to every healthcare entrepreneur I know."
Alicia M.
Executive Director
Senior Care Organization, Illinois
"Starting a therapy practice felt overwhelming until I connected with Brian. He had already done it — he founded Shining Star Therapy — so he understood every challenge I was facing. His guidance on staffing, billing, and compliance gave me the confidence to move forward."
Tanya W.
Founder
Therapy Practice, Central Illinois
"Our payroll system was a mess — misclassified workers, inconsistent pay schedules, and no documentation. Brian came in, assessed the situation without judgment, and helped us build a compliant, scalable payroll infrastructure. He probably saved us from a very expensive audit."
James K.
CEO
Multi-Site Home Care Operator
"We were preparing for a state licensing audit and had significant gaps in our documentation. Brian helped us identify every exposure point and build the policies and procedures we needed. We passed the audit with no deficiencies. I don't know what we would have done without him."
Robert S.
Administrator
Home Health Agency, Peoria Area
"Brian reviewed our entire operations model and identified three areas where we were leaving money on the table and two where we had real compliance risk. He was direct, specific, and right. That kind of honest assessment is hard to find."
Kevin L.
Owner & Operator
Home Care Agency, Illinois
"As a veteran myself, I appreciated working with someone who understands that mindset. Brian brings the same accountability and mission focus to business that the military instills in service members. He's the real deal."
David H.
Entrepreneur & Veteran
Healthcare Startup, Midwest
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